HOW WE WORK

Built for requests with moving parts.

Aircraft, residences, vehicles, staff, security and access —coordinated from one brief by one senior point of contact.

WHAT CLIENTS CAN EXPECT

One relationship. No repetition.

One named senior contact.Not a rotating queue of agents. The advisor who takes your first call is the person who carries your file until it is complete.
One confidential brief carried across the entire request.Everything you tell us — preferences, constraints, the things that must not go wrong — lives in a single private brief, not scattered across separate tickets.
Clear options, costs, inclusions and cancellation terms before commitment.Nothing is confirmed on your behalf silently. You see the real options and the real terms, from the actual provider, before anything is booked.
Relevant details shared strictly on a need-to-know basis.A provider arranging one part of your journey sees only what that part requires — never your full brief, and never another client's.
One current itinerary instead of conflicting messages.When something changes, one document is updated and reissued to everyone who needs it — not five separate threads that quietly disagree with each other.
Active coordination when plans change.Your advisor rebuilds the surrounding arrangements around a change before you have to ask, rather than waiting for you to notice something no longer fits.
One accountable contact until the request is complete.If something goes wrong, there is exactly one person responsible for making it right — not a support queue you have to re-explain yourself to.

HOW A REQUEST MOVES

Four steps. One thread, start to finish.

A brief, taken once.

You describe the outcome, the timing and what cannot go wrong — to one senior advisor, once. That conversation becomes the private brief your entire request is built from.

Options, costs and terms — before anything moves.

Your advisor sources real options from vetted providers and brings them back with actual pricing, inclusions and cancellation terms, so you decide with complete information, not a placeholder quote.

Coordination, from one file.

Aircraft, residences, vehicles, staff, security and access are booked and cross-checked against the same brief and the same dates, by the same advisor — not handed off between departments that don't talk to each other.

Delivery, and active adjustment.

You receive one current itinerary. If a flight moves, a meeting runs long or the weather turns, your advisor rebuilds what's affected and reissues that one itinerary — you are not the one holding it all together.

REPRESENTATIVE PRIVATE-CLIENT SCENARIOS

Requests We Are Built to Handle

SCHEDULE CHANGE

Departure Moved Forward

A principal’s meeting finishes early and the departure changes by six hours. The aircraft, passenger transfer, arrival vehicle, residence access and dinner arrangements are updated together. The client receives one revised confirmation.

MULTI-PRINCIPAL COORDINATION

Three Countries, One Family Journey

Multiple family members travel on different dates with separate luggage, dietary, staffing and vehicle requirements. LX maintains one private brief, coordinates every arrival and keeps the family office working from one current itinerary.

RESIDENCE READINESS

A Residence Ready Before Arrival

A private residence must be opened after months away. Housekeeping, food preferences, household staffing, vehicles, wellness appointments and arrival arrangements are completed before the principal reaches the property.

WEATHER & TIMING

The Weekend Changes Overnight

Weather, an event schedule or a delayed guest changes the plan. Transport, reservations, accommodation and supporting arrangements are rebuilt around the new timing without requiring the client to repeat the request.

DISCRETION

Your plans remain private.

LX does not publish member names, client lists, travel movements or confidential requests. Information is kept to what is necessary for the arrangement and shared only with the people required to complete it — a provider arranging one part of your journey never sees the rest of your brief.

The account behind your request is protected the same way: your password is never stored in a readable form, your session is never visible to another member, and every technical detail of how that works is set out in full on Security & Discretion.

Bring us the
complicated request.

Tell us the outcome, the timing and what cannot go wrong. Your private office will organise the moving parts and return with a clear plan.

Speak With the Private Office →